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REFUND POLICY

Legal Disclaimer

VibingCity.com reserves the right to update or modify this Refund & Return Policy at any time without prior notice. By making a purchase on our website, you agree to abide by the terms outlined in this policy. This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For legal inquiries, please contact our support team.

Refund Policy

Refund & Return Policy - VibingCity.com

Last Updated: 10-02-2025

At VibingCity.com, we aim to provide our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • You must request a return within 14 days of receiving your item.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as personalized products, perishable goods, and hygiene products, are non-returnable unless faulty.

  • To initiate a return, contact our customer service team at [support@vibingcity.com] with your order number and reason for return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

  • Non-approved refunds (if the item is damaged, used, or not in its original condition) will not be eligible.

3. Exchanges

If you need to exchange an item for a different size, color, or variant:

  • Contact us at [support@vibingcity.com] within 14 days of receiving the item.

  • Exchanges are subject to stock availability.

  • The item must be in its original, unused condition.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.

  • Provide photographic evidence of the issue.

  • We will arrange for a replacement or issue a full refund at no additional cost to you.

5. Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Downloadable software or digital products

  • Sale or clearance items (unless faulty)

  • Personalized or customized products

  • Perishable goods

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted.

  • Contact your bank; processing times vary.

  • If you’ve done all of the above and still haven’t received your refund, please contact us at [support@vibingcity.com].

7. Contact Us

For any questions regarding our refund and return policy, reach out to us at:

We value our customers and strive to ensure your shopping experience is seamless and hassle-free.

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